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Customer Support

Welcome! This section is dedicated to providing you with information on technical assistance, replacement of new defective products, and consumer alerts.

Customer Service Representatives

Answers to frequently asked questions can be found on this page. If you cannot find an answer to your question here, please use our new Game Support/Contact Form for GAME inquiries.
* Clicking “Game Support/Contact Form” will take you to the input page of our "koeitecmo.info" domain. This domain is safe and secure and is part of our official customer support page.
Please submit your inquiries in the "Contact Form" only, and we will reply to you via email. To access, please use the latest PC browser (Internet Explorer, Chrome, Firefox), or smartphone (iOS8 or higher Safari, Android4.2 or higher Chrome).
THIS IS FOR TECHNICAL SUPPORT ONLY. Customer Service Representatives do NOT provide Game Hints or Tips and do NOT accept game ideas. Depending on your inquiry, please know that we may not always have answers or might take some time to respond to your inquiry.


For NON-GAME inquiries, please email
at support@koeitecmoamerica.com.

Damaged, Scratched Discs or Discs that "Freeze"

If you purchased your game new from your retailer and discovered a damaged or scratched disc when you first opened the case or encounter a disc that "freezes", please return the game back to the retailer for an exchange based on their store policy. If you have a damaged disc, but the above does not apply to you, please refer to KOEI TECMO's limited warranty policy information found in the back of your game manual.

Game Ideas

KOEI TECMO does NOT accept any outside game ideas at this time.