Welcome to Customer Support

Customer Service Representatives

Click on the “Game Support/Contact Form” button to view frequently asked questions and answers. If you can’t find the answer to your question, please use our Contact Form for GAME inquiries.

Effective August 31, 2022, we will support inquiries in French, Italian, German, and Spanish in addition to English.

  • We will reply in the language of your inquiry (limited to English, French, Italian, German, and Spanish).
  • Please note that our answers in French, Italian, German, and Spanish will be machine-translated.
  • Based on the language setting of your Internet browser, you will be redirected to the inquiry form in that language.
  • Depending on your operating environment, French, Italian, German, and Spanish forms may not be displayed.

* Clicking “Game Support/Contact Form” will take you to the input page of our “support.koeitecmo.info” domain. This domain is safe and secure and is part of our official customer support page. Please submit your inquiries in the “Contact Form” only, and we will reply to you via email. To access, please use the latest PC browser (Google Chrome, Mozilla Firefox, Safari, Opera, Microsoft Edge), or smartphone (Android5 or higher Google Chrome, Mozilla Firefox, iOS6 or higher Safari, Opera, Samsung Internet). THIS IS FOR TECHNICAL SUPPORT ONLY. Customer Service Representatives do NOT provide Game Hints or Tips and do NOT accept game ideas. Depending on your inquiry, please know that we may not always have answers or might take some time to respond to your inquiry.

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